Term Of Use

AnuEmart.com

Buyer Policies

DISCLAIMER

AnuEmart website contains all the added information just for general purposes without any kind of warranty or representation. We take the utmost care to keep all the information available on AnuEmart correct and up-to-date. While doing so, we do not claim any type of reliability, accuracy, suitability or availability concerning the website’s information, products and services. If, by chance, you rely on any such information, then this is strictly regarded as being at your own risk.

Another important aspect clearly mentioned here is that all the digital content available on the website, including graphics and photographs, are the products of AnuEmart, and any type of misuse or reuse is strictly prohibited. However, to reuse any such products available on our platform, our prior permission and approval would be required. Also, when any such content is reused or issued to others, the major source, AnuEmart, must be properly acknowledged.

There are definitely other factors as well that hold no liability from the website’s front, and that revolves around the technical issues and faults, wherein the website is not liable and will not be held responsible for such glitches, as we always make the best possible moves and efforts to keep the website running smoothly, but such issues might get the website temporarily down or unavailable, which is far beyond our control. Hence, AnuEmart will not be held responsible for these scenarios.

All the products available on AnuEmart website are the production or manufactured by the Women Entreprenuer / Self Help Groups or goods keep for sale at Shops. These have been created by them, for which they truly reserve the right to take any strict necessary action in case any infringement is found with their designs.

Access through the AnuEmart website may also get people linked to some other sites, which are far beyond the control of AnuEmart. We do not claim any control over the availability, content or nature of such sites.

Payment Options

What credit/debit cards are accepted on AnuEmart?

No We don’t accept any credit/debit cards or Cash.

Do you accept payment made by credit/debit cards issued in other countries?

No. ! Please note that we do not accept any kind of cash or credit/ debit cards for payments.

What other payment options are available on AnuEmart for buyers ?

Cash-on-Delivery, G pay and UPI. Or any other option as mutually agreed by seller and buyer.

Privacy Policy

AnuEmart.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy.

Contact Us

Couldn’t find the information you need? Please Contact Us

We value the trust that you’ve placed in us and perceive the significance of secure exchanges and data protection. This Protection Strategy depicts how AnuEmart and its subsidiaries (all in all “AnuEmart, we, our, us”) gather, use, share or, in any case, cycle your own data through AnuEmart site, www.anuEmart.com, in its versatile application and m-site (hereinafter alluded to as the “Stage”).
While you may be able to access some parts of the Platform without registering, please be aware that we do not provide any products or services outside of India through this Platform. The majority of your personal information will be stored and processed in India, which may have data protection regulations that are different from those in your home country. By visiting this Platform, providing your details or using our product or service, you hereby agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Service and the applicable service or product terms and conditions and to be subject to the regulations of India with respect to the laws related to data protection and privacy. Please refrain from using or accessing our Platform if you do not agree.

Collection of Your Information

When you use our Platform, we periodically collect and store the information you provide. You can generally browse the Platform without identifying yourself or disclosing any personal information. We do not consider you to be anonymous once you provide us with personal information. Where potential exists, we show which fields are required and which fields are discretionary. You generally have the choice to not give data by deciding not to utilise a specific help, item or element on the Stage.
We might follow your purchasing behaviour, inclinations and other data that you decide to give to our Foundation. To better comprehend, protect and assist our clients, we conduct internal research on the demographics, interests and activities of our users. An aggregated method is used to compile and analyse this data. This information may include your IP address, computer browser information, the URL you just came from (whether or not this URL is on our Platform) and the URL you go to next (whether or not this URL is on our Platform).
We might gather individual data (for example, email address, conveyance address, name, telephone number, Mastercard or check card and other installment instrument subtleties) from you when you set up a record with us, execute with us or take part regardless of the challenge. Although you can view certain sections of our Platform without registering, registration is required for certain actions (such as placing an order or accessing our online content or services). We send you offers based on your interests and previous orders using your contact information.
Assuming you decide to post messages on our message loads up, discussion channels or other message regions or leave input on the Stage or the web-based entertainment handles kept up with by us or again, assuming you use voice orders, virtual attempts and purchases or a comparative element to shop on the Stage, we will collect that data you give us. As permitted by law, we keep this information for internal research and analysis, to resolve disputes, provide customer support or troubleshoot issues.

If you write to us directly (through email or letters), or if other customers or third parties write to us about your activities or posts on the Platform, we may collect such information and store it in a personally identifiable information (PII) file.

AnuEmart or a third-party business partner that operates online or offline establishments or platforms, will collect and save your personal details, such as email address, name, date of birth, gender, contact number, communication address, Postal Pin code, lifestyle information, demographics and work details, if you sign up for our Loyalty Programme or similar programmes offered by AnuEmart. We will also collect information about you that relates to your transactions on the AnuEmart platform and other platforms operated by business partners. You will be subject to the privacy policies of this third-party business partner whenever they collect your personal information directly from you. AnuEmart will not be liable for the outsider colleague’s security rehearsals or the substance of their protection approaches, and we demand you read their security strategies prior to unveiling any data.
In future if AnuEmart onboarded certain outsider colleagues on the Stage who have some expertise in the classifications like travel ticket reservations, booking on the web film tickets and taking care of online bills, and that’s just the beginning (Ultra-Accomplices). After obtaining your permission to further share the data, you will be redirected to Ultra-Partners websites and applications, and your entry to Ultra-Partners websites and applications will be based on your AnuEmart login credentials. AnuEmart will not be accountable for the Ultra-Accomplice’s protection rehearsals or the substance of their security arrangements, and we demand you read their security strategies prior to revealing any data.

Use of Your Personal Information and Demographic and Profile Data
Your data is used to provide the services and goods you’ve ordered from us. If you do not want this Platform to use your personal information for marketing reasons, please let us know. We use your personal information to help sellers and business partners process orders and complete them, enhance the experience of clients, settle disagreements, find solutions to problems, help in promoting a secure service, collect cash, measure the level of customer interest in our services and products, inform you of new products, services and offers, both online and offline, improve and personalise your experience, protect us from mistakes, fraud and other criminal acts, enforce our conditions of service and, furthermore, as in any case depicted to you at the hour of the collection of data.
With your permission, we may have access to your SMS, instant messages, directory contacts, location, camera and photo gallery information. We may likewise demand that you give your Container, GST Number, Government provided ID card or number and Know-Your-Client (KYC) details to:

(i) Determine whether you are eligible for particular goods and services, such as credit and payment products.

(ii) Issue GST receipts for the items and administrations bought for your business prerequisites.

(iii) Improve your Platform experience and give you access to our sellers’, affiliates’ or lending partners’ products and services. You figure out that your agreement to these items or administrations might be impacted if assent isn’t given to us.

We and our affiliates collect and assess demographic and profile information about our Platform users’ activities to continuously enhance our product and service offerings. Your IP address is used by us to administer our Platform and assist in server troubleshooting. Additionally, your IP address is used to identify you and collect broad demographic data.
You may be asked to participate in optional surveys that we or a third-party market research company conduct. Personal information, such as your contact information, date of birth, demographic information (such as your Postal code, age or income level), attributes like your interests, household or lifestyle information, your purchasing behaviour or history, preferences and any other similar information that you may choose to provide, may be requested from you in these surveys. The surveys may require the collection of video or voice data, and participation would be entirely voluntary. We use this information to personalise your Platform experience by showing you content based on your preferences and recommending content we think you might be interested in.

Cookies
We use data collection tools like “cookies” on some Platform pages to analyse page flow, measure how effective promotions are and build trust and safety. “Cookies” are small files that are saved on your computer to help us provide our services. Your personal information is not stored in cookies. We provide some features that can only be used with the help of a “cookie.” We likewise use treats to permit you to enter your secret phrase less often during a meeting. We can also use cookies to deliver content tailored to your interests. The majority of cookies are known as “session cookies,” which means that once a session is over, they are automatically deleted from your hard drive. You are, in every case, allowed to decline or erase our treats assuming your programme grants them, although all things considered, you will be unable to use specific elements on the Stage. You might be expected to return your secret word more often during a meeting. Additionally, on some Platform pages, third-party “cookies” or other similar tools may be displayed to you. The use of cookies by third parties is not under our control. For marketing and analysis, we use cookies from third-party partners like Google Analytics. We are better able to comprehend how visitors use our website thanks to Google Analytics. More information about Google’s use of your personal information can be found here: You can opt out of Google Analytics at this link: https://www.google.com/intl/en/policies/privacy and https://tools.google.com/dlpage/gaoptout. You can likewise control the use of cookies at the singular programme level; however, assuming that you decide to disable cookies, it might restrict your use of specific highlights or works on the administrations.

Personal Information Sharing

Personal information can be shared externally within the AnuEmart group of businesses, affiliates and connected firms and with third parties for the purpose of delivering goods and services supplied by them, such as postponed payments. These materials and subsidiaries might impart such data to their members, colleagues and other outsiders to give you their items and administrations and may market to you because of such sharing, except if you unequivocally quit.

We might reveal our own data to outsiders, for example, merchants or colleagues. We may need to tell you this to let you use our products and services, carry out your orders, make your experience better, provide product feedback, get money from you, fulfil our legal responsibilities, conduct surveys or market research, enforce our Use Agreement, work with our promoting and publicising exercises, look at data, assist with customer service, forestall, identify, moderate and research false or criminal operations connected with our items and administrations. We do not sell or transfer your personally identifiable information to other parties unless we have your permission to do so.

We may disclose personal information if we are under a legal obligation or good faith conviction that such information is necessary to comply with subpoenas, court orders or other legal procedures. We may disclose personal data to law enforcement authorities, third-party rights owners or other people if we have a good faith judgement that such disclosure is legitimately required:

Implement our Terms of Purpose or Protection Strategy.
Respond to claims that a posting, advertisement or other piece of content infringes on the rights of third parties.
Safeguard the personal safety, property or rights of our users or the general public.

If we (or our assets) intend to merge with, be acquired by, reorganise, amalgamate or restructure a business, we and our affiliates will share or sell some or all of your personal information with that entity. Should such an exchange happen, other business entities (or the new consolidated element) will be expected to follow this Protection Strategy concerning your own data.

Security Measures

We implement appropriate physical, electronic and procedural safeguards to safeguard your data. We provide access to a secure server whenever you access your account information. We adhere to our security policies to prevent unauthorised access to your information once it is in our possession. However, by using the Platform, users acknowledge that data transmission over the internet and the World Wide Web cannot always be guaranteed to be completely secure. As a result, inherent risks will always be associated with using the Platform. The user is responsible for safeguarding their account’s login and password records.

Children Information

Under the Indian Contract Act of 1872, only individuals who are capable of forming a legally binding contract can use our Platform to access children’s information. Under no circumstances do we collect or store personal data from anyone under the age of 18. You confirm that you have the right to supply us with data on a child under the age of 18 and consent to our use of such information in accordance with our Privacy Policy.

Data Retention

Your personal information will be stored for as long as necessary to fulfil the original purpose for which it was acquired or as required by law. However, if we believe it is necessary to do so to prevent fraud or future abuse, to enable AnuEmart to exercise its legal rights, to defend against legal claims, or if required by law or for other legitimate purposes, we may keep information about you. We might keep your information in an anonymised format for scientific and research purposes.

Your Privileges

We find each sensible way to guarantee that your own data that we cycle is exact and, where fundamental, kept up with the latest and that any of your own data that we interact with that you illuminate us is mistaken (having respect to the reasons for which it is handled) and is deleted or amended. You might get to update your own data straightforwardly through the functionalities given on the Stage. You can delete certain non-essential information by accessing our website’s Profile and Settings sections. If you prefer to contact us through mail, you may find our email address below.

When you reach us at the address below, you can opt out of providing the consent that you have already given. If it’s not too much trouble, notice “for withdrawal of assent” in the headline of your correspondence. We will check on such demands prior to following up on your solicitation. If it’s not too much trouble, note, nonetheless, that withdrawal of assent won’t be retroactive and will be as per the details of this Protection Strategy, related Terms of Purpose and relevant regulations. If you decide to withdraw your permission to share your personal information with us in compliance with this Privacy Policy, we may no longer be able to provide you with the Platform or our services.

Your Consent

By using our Platform or providing your information, you agree to this Privacy Policy’s collection, use, storage, disclosure and other processing of your data, including sensitive personal data, on the Platform.
You consent that you are authorised to reveal any personal data about other individuals to us and grant us permission to use the information in accordance with this Privacy Policy.

By providing your personal information on the Platform or any of its partner platforms or establishments, you are giving your permission for us (and any other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners or other third parties) to contact you for the purposes outlined in this Privacy Policy by phone, text or email.

Changes to this Privacy Policy

Please check back often to see if we’ve made any changes to our Privacy Policy. Any changes made to this Privacy Policy will be posted here. If an important modification is made to our policy, we will tell you by email, by prominently displaying a notice on our Platform and/or by indicating the date on which the policy was last updated.

Customer Service

If you have any concerns or queries regarding products or services, you can contact directly to the seller and/or you can email us on info@anuemart.com

Questions about the Privacy Policy:

If you have a question, concern or complaint about the collection or use of your personal information in accordance with this Privacy Policy, please contact us

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name________________(“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”).

The Platform is owned by

. Celestial Institute of Technology llp address

The platform is being Operated and Managed by

Euspace

Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Celestial Institute of Technology LLP and these terms and conditions including the policies constitute Your binding obligations, with anuEmart.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. anuEmart allows the User to surf the Platform or making purchases without registering on the Platform. The term “We”, “Us”, “Our” shall mean anuEmart.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING

By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by anuEmart Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

Membership Eligibility

Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent ormlegal guardian.

As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. anuEmart reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to anuEmart’s notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

Your Account and Registration Obligations

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.

Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification.

You agree that anuEmart shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.

If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.

Communications

When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Platform is a platform that Users utilize to meet and interact with one another for their transactions. anuEmart is not and cannot be a party to or control in any manner any transaction between the Platform’s Users.

Henceforward:

All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. anuEmart does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Seller/Brand and not by anuEmart.
Placement of order by a Buyer with Seller on the Platform is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller’s acceptance of Buyer’s offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.
anuEmart does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform. anuEmart does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. AnuEmart accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
AnuEmart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. AnuEmart cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform. AnuEmart shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
AnuEmart does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Platform and use Your best judgment in that behalf.
AnuEmart does not at any point of time during any transaction between Buyer and Seller on the Platform come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
At no time shall AnuEmart hold any right, title or interest over the products nor shall AnuEmart have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. AnuEmart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The Platform is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. AnuEmart is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

At no time shall AnuEmart hold any right, title or interest over the products nor shall AnuEmart have any obligations or liabilities in respect of such contract.

AnuEmart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Select products offered by sellers may be eligible for business purchases on the Platform.

Upon Your purchase of product(s) eligible for business purchases, You may be able to avail the benefits of GST input tax credit. Accordingly, at your request, an invoice containing the GSTIN as provided by You (“Tax Invoice”) shall be issued to You by the Seller(s) selling such products.

- GST invoice will have, inter alia, the following details printed on it: – GSTIN associated with your registered business, as provided by you
- Entity name of your registered business, as provided by you
- Not all products are eligible for business purchases on the Platform and the same is solely at the discretion of the Sellers. You will be able to view the eligibility of Tax Invoice on the product page on the Platform.
- Purchases on the Platform must only be for end consumption. Users must not use products purchased on the Platform for any commercial, promotional, resale or further distribution purposes.
- For seamless availment of input tax credit, kindly mention the delivery address as the address which is mentioned as the registered place of business as per the records of GST authority. Please note that availment of input tax credit is subject to provisions of GST Act and rules.
- The delivery and billing addresses will be required to be the same, please note that input tax credit will be denied by GST authority if the delivery address and GSTIN in the GST invoice are of different states.
- If GSTIN and/or business entity details are not provided by You, it will be presumed that it is a personal purchase and not a business purchase.
- AnuEmart is not responsible to verify the correctness of the GSTIN and/or entity name provided by You and You shall be entirely responsible to provide the accurate details.
- AnuEmart and Seller shall not entertain any request for any revision in the GST Invoice. AnuEmart and Seller shall not be liable for Your default including for reasons associated with details provided by You.
- AnuEmart will not be liable in case You are not able to avail input tax credit or if input tax credit is denied to You for any reason whatsoever.
- You shall be solely liable for all compliances required under applicable laws.
- You agree to indemnify and hold AnuEmart and Seller harmless from all losses, claims, costs, expenses, suits, proceedings, or any other liability including any third-party claims (including any penalties imposed by governmental authorities) arising out of or in connection with (1) the GSTIN and/or entity name provided by you or the input tax credit claimed by you or your use or misuse of the GST Invoice and (2) your non- compliance with the applicable laws or (3) your use or misuse of any third-party’s details including GSTIN.
- AnuEmart has the right to not allow business purchases on the Platform to You if a fraudulent activity is identified.
- Seller reserves the right to not issue Tax Invoice or issue a credit note against an already issued Tax Invoice to cancel the transaction, if any fraudulent activity is identified.

You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.

Disclaimer: Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).

1. You release and indemnify AnuEmart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, AnuEmart cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.

Charges

AnuEmart may charge a nominal fee for browsing and buying on the Platform. AnuEmart reserves the right to change its Fee Policy from time to time. In particular, AnuEmart may at its sole discretion introduce new services/fees and modify some or all of the existing services/fees offered on the Platform. In such an event, AnuEmart reserves the right to introduce fees for the new services offered or amend/introduce fees for existing/new services, as the case may be. Changes to the Fee Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to AnuEmart.

Use of the Platform

You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:

1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

belongs to another person and to which You does not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
is misleading in any way;
is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
contains video, photographs, or images of another person (with a minor or an adult).
tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” products related to the Platform. Throughout this Terms of Use, AnuEmart’s prior written consent means a communication coming from AnuEmart’s Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;
solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
interferes with another USER’s use and enjoyment of the Platform or any other individual’s User and enjoyment of similar services;
refers to any Platform or URL that, in Our sole discretion, contains material that is inappropriate for the Platform or any other Platform, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
violates any law for the time being in force;
deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
shall not be false, inaccurate or misleading;

(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers;

You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other customer, including any account on the Platform not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform.
You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms anuEmart, anuEmart.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of AnuEmart or sellers on platform or otherwise tarnish or dilute any AnuEmart’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or AnuEmart’s systems or networks, or any systems or networks connected to AnuEmart.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform or any service offered on or through the Platform. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
You may not use the Platform or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of AnuEmart and / or others.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub- licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Platform.
From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but has no obligation, to monitor the materials posted on the Platform. AnuEmart shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use.

Contents Posted on Platform

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, “Content”), is a third party user generated content and AnuEmart has no control over such third party user generated content as AnuEmart is merely an intermediary for the purposes of this Terms of Use.

Except as expressly provided in these Terms of Use, no part of the Platform and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Platform or other medium for publication or distribution or for any commercial enterprise, without AnuEmart’s express prior written consent.

You may use information on the products and services purposely made available on the Platform for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, reviews, ratings, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Platform (collectively, “Content”). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO, SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN. PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO EXERCISE DISCRETION BEFORE ALLOWING THEIR CHILDREN AND/OR WARDS TO ACCESS CONTENT ON THE PLATFORM.

Privacy

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. Our current Privacy Policy is available at Privacy. If You object to Your Information being transferred or used in this way please do not use Platform. If You object to Your Information being transferred or used in this way please do not use Platform.

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Disclaimer of Warranties and Liability

This Platform, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, AnuEmart does not warrant that:

This Platform will be constantly available, or available at all; or

The information on this Platform is complete, true, accurate or non-misleading.

AnuEmart will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Platform. AnuEmart does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on Platform constitutes, or is meant to constitute, advice of any kind. All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates.

Selling

As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales.

The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. AnuEmart reserves the right to delete such multiple listings of the same product listed by you in various categories.

Services

Payment

While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by You and between “Bank/s”, or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s

All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.

Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Further:

Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render AnuEmart liable or responsible for the non- delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on AnuEmart’s Platform.
You have specifically authorized AnuEmart or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with AnuEmart is on a principal to principal basis and by accepting these Terms of Use you agree that AnuEmart is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on AnuEmart’s Platform that are paid for by using the Payment Facility. AnuEmart does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
You understand, accept and agree that the payment facility provided by AnuEmart is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the AnuEmart Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, AnuEmart is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers:

You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.
You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
You, as a Buyer, shall electronically notify Payment Facility using the appropriate AnuEmart Platform features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make You ineligible for a refund.
You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services
Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received, or through any other method available on the Platform, as chosen by You.
For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers.
Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
Refunds may be supported for select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details with us for processing the refund.
Refund shall be conditional and shall be with recourse available to AnuEmart in case of any misuse by Buyer.
We may also request you for additional documents for verification.
Refund shall be subject to Buyer complying with Policies.
AnuEmart reserves the right to impose limits on the number of Transactions or Transaction Price which AnuEmart may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
AnuEmart reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with AnuEmart or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
AnuEmart may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of AnuEmart. As a result of such check if AnuEmart is not satisfied with the creditability of the Buyer or genuineness of the Transaction or other reasons at its sole discretion, AnuEmart shall have the right to reject the receipt of / Buyers commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain account users, at the sole discretion of AnuEmart.
AnuEmart may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if AnuEmart deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, AnuEmart may hold Transaction Price and AnuEmart may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
The Buyer and Seller acknowledge that AnuEmart will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of AnuEmart.

Compliance with Laws:

Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and AnuEmart Platform.

Buyer’s arrangement with Issuing Bank:

All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

AnuEmart’s Replacement Guarantee*

AnuEmart’s Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Platform. The return policy period (AnuEmart’s Replacement Guarantee) depends on the product category and the seller. Kindly click here to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions

Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.

Following products shall not be eligible for return or replacement:

Damages due to misuse of product;
Incidental damage due to malfunctioning of product;
Any consumable item which has been used/installed;
Products with tampered or missing serial/UPC numbers;
Any damage/defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;

On Clothing and Footwear, qualified sellers accept 30 day exchange subject to the following conditions:

Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.

Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

Returns are not applicable for ‘Made to order’ , socks, clothing freebies, etc.

Damaged or defective or ‘Not as described’ products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.

If AnuEmart has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, AnuEmart may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and sellers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on AnuEmart will not be allowed to return their products.

AnuEmart reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, AnuEmart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Exchange Offers:

By participating in the exchange I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).

I confirm that device which I am exchanging under the buyback program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any Agreement of Sale etc. and I have got the clear ownership of the said device.

You agree to indemnity and keep indemnifying AnuEmart.com and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by AnuEmart.com, its affiliates or any future buyer due to usage of the device by you till date and you undertake to make good the same.

I agree to indemnity and keep indemnifying the AnuEmart.com and any future buyer of the old device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by AnuEmart.com, its affiliates or any future buyer due to usage of the device by me till date and I undertake to make good the same.

I understand once a device is sent by me to AnuEmart, in no scenario can this device be returned back to me.

I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.

Products distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange under exchange offers.

Indemnity

You shall indemnify and hold harmless AnuEmart, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Pune.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. AnuEmart make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and AnuEmart is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

This site is controlled and operated by AnuEmart and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint

AnuEmart respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to AnuEmart at info@anuemart.com

Product Description

AnuEmart we do not warrant that Product description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

IN NO EVENT SHALL AnuEmart BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this platform through the link: www.anuemart.com

POLICIES

Profanity Policy

AnuEmart prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to ‘blur’ out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the correct area for review:

Report offensive Display Names
Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Platform; or email communication between Users in relation to transactions conducted on Platform contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User’s account, temporary suspension, or a formal warning.

AnuEmart will consider the circumstances of an alleged policy violation and the user’s trading records before taking action.

Violations of this policy may result in a range of actions, including:

Limits placed on account privileges;
Loss of special status;
Account suspension.

AnuEmart shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if AnuEmart is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, AnuEmart shall have the right to delete the customer review. AnuEmart shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.

Replacement Guarantee*

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Platform. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller.

If AnuEmart has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then AnuEmart may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.

AnuEmart reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, AnuEmart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns Returns Policy
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the AnuEmart Platform. Following situations may arise:

Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within the return period applicable to the respective product.Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:

Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back)
Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back)
On certain select days as specified by AnuEmart (such as ‘The Big Billion Day’) separate policies may be applicable.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

Seller can always accept the return irrespective of the policy.
If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Platform. Once the replacement request has been raised, the following steps shall be followed:

Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
Shipping was damaged
Item was defective
Item Dead on Arrival
Item(s) were missing
Wrong item sent
An intimation shall be provided to Seller seeking either “approval” or “rejection” of the replacement request.
In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.
Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by contacting us through this link: www.anuemart.com

In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, AnuEmart will actively work towards reaching a resolution.

The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.

The buyer can contact us through this link https:www.anuemart.com if the issue with the Seller is not resolved. AnuEmart’s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Platform. Only after verifying these facts, a dispute can be registered.

CS team will not facilitate a conference call, CS team acts as the bridge between customer and seller.

When a dispute has been raised, AnuEmart may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from AnuEmart for settling the dispute.

Buyer Eligibility and Restrictions

Only the Buyers who have purchased the product on AnuEmart are eligible for the Buyer Protection Program.

Buyers can file a dispute within 45 days from the date of delivery of the product
Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer’s responsibility. Buyers should refuse to accept delivery if the item is damaged.

To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn’t hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with AnuEmart by contacting us through the link: www.anuemart.com

Fraudulent charges and claims are not covered under Buyer Protection Program

If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.

Through the Buyer Protection program, AnuEmart does not provide any guarantee/warranty to Buyers for products sold on AnuEmart against technical/manufacturing defects.

Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. AnuEmart shall verify the disputes so raised and may process only such claims that are valid and genuine.

AnuEmart shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.

Claims of the nature of ‘Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.

AnuEmart reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, AnuEmart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.

Decisions made by AnuEmart under the Buyer Protection Program shall be final and binding on its Users.

AnuEmart reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.

Through this program, AnuEmart shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.

AnuEmart Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

Item not received CB – Buyer hasn’t received the item. Refund will be created in accordance with the dispute policies
Unauthorized CB – Buyer hasn’t made this particular transaction. Refund will be created in accordance with the dispute policies.

Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state “Powered by AnuEmart” and failing to do so Seller will be liable for chargebacks (as applicable).

Item not as described – meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by AnuEmart. AnuEmart encourages its Users to be professional, courteous and respectful when communicating by email.

However, AnuEmart will investigate and can take action on certain types of unwanted emails that violate AnuEmart policies.

Such instances:

Threats of Bodily Harm – AnuEmart does not permit Users to send explicit threats of bodily harm.

Misuse of AnuEmart System – AnuEmart allows Users to facilitate transactions through the AnuEmart system, but will investigate any misuse of this service.

Spoof (Fake) email – AnuEmart will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us through ‘Contact Us’ tab.

Spam (Unsolicited Commercial email) – AnuEmart’s spam policy applies only to unsolicited commercial messages sent by AnuEmart Users. AnuEmart Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of AnuEmart – AnuEmart prohibits email offers to buy or sell listed products outside of the AnuEmart Platform. Offers of this nature are a potential fraud risk for both Buyers and Sellers.

AnuEmart policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

Limits on account privileges
Account suspension
Cancellation of listings
Loss of special status

Seller Policies

We appreciate your confidence in us. We demand the best expectations for secure exchanges and client data protection. If it’s not hassle, read the accompanying articulation to find out about our information. Your confidence in us is much appreciated. We demand the best expectations for secure exchanges and client data protection. Please read the following statement to learn more about how we collect and share information.

Note: Without prior notice, our privacy policy is subject to change. To ensure you know about any changes, if it’s not too much trouble, survey this arrangement occasionally.

By visiting this Site, you consent to be limited by the agreements of this Security Strategy. If you disagree, kindly don’t use or get to our Site.

By simply using the Website, you are giving us permission to use and share your personal information in accordance with this Privacy Policy. This Protection Strategy is integrated into and dependent upon the Terms of Purpose.

Collection of Actually Recognisable Data and Other Data

When you use our Site, we gather and store your own data, which you may provide occasionally. We aim to give you protected, productive, smooth and modified insight. This permits us to offer types of assistance and elements that address your issues and to tweak our Site to make your experience more secure and simpler. More importantly, we gather personal information about you that is necessary to accomplish this goal.

You can browse the Website without identifying or disclosing personal information. We do not consider you anonymous once you provide us with personal information. When feasible, we always make it clear which fields are mandatory and which are optional. You may always choose not to share information by not engaging in any given activity on the Website. We may automatically collect certain information about you based on how you use our Website. We conduct internal research based on this information to learn more about our users’ profiles, preferences and conduct so that we are better able to comprehend, protect and serve them. An aggregated method is used to compile and analyse this data. This information may include your IP address, computer browser information, the URL you just came from (whether or not this URL is on our Website), and the URL you go to next (whether or not this URL is on our Website).

On specific pages of the Website, we use data collection tools like “cookies” to improve trust and safety, measure the efficacy of advertising and analyse page flow. “Cookies” are small files that are saved on your computer to help us provide our services. We provide some features that can only be used with the help of a “cookie.” We likewise use treats to permit you to enter your secret key less regularly during a meeting. We can also use cookies to deliver content tailored to your interests. Most cookies are known as “session cookies,” meaning that once a session is over, they are automatically deleted from your hard drive. You are, in every case, allowed to decline our treats on the off chance that your programme licences, albeit all things considered, you will be unable to utilise specific highlights on the Site. You might be expected to reappear with your secret key more often during a meeting.

Additionally, third-party “cookies” or other similar tools may be present on some of the Website’s pages. The use of cookies by third parties is not under our control.

We collect information about your buying habits if you decide to make a purchase on the Website.

We get additional information from you when you do business with us, such as your billing address, the number of your credit or debit card, the expiration date of your credit or debit card, the details of other payment instruments and tracking information from money orders or checks.

We will collect the information you provide if you post or provide feedback on our message boards, chat rooms or other message areas. As the law requires, we keep this information for dispute resolution, customer support and problem resolution.

If you give us personal communication like emails or letters, or if other users or other parties send us messages about your activities or posts on the Website, we may collect such information into a file that is individual to you.

Name, email address, phone number, debit or credit card or other payment source details, among other things, are collected by us. When you register for a free account with us. While some areas of our Website can be viewed without registering, some activities, like placing an order, require registration. We send you offers based on your interests and previous orders using your contact information.

Use of Segment/Profile Information/Your Data

We use individual data to offer the types of assistance you demand. We will allow you to prevent us from using your personal information for marketing purposes. To settle disputes, we use personal information about you to find solutions to problems, help in promoting a secure service, collect cash, measure customer interest in our goods and services, inform you of online and offline offers, products and updates, measure customer interest in our goods and services, personalise your experience, identify and safeguard us against mistake, extortion and other crimes, enforce our conditions of service and in any other way you were told at the time of collection.

We collect and analyse demographic and profile information about our Website visitors’ activities to continuously enhance our product and service offerings. Your IP address is used by us to administer our Website and assist in server troubleshooting. Additionally, your IP address is used to identify you and gather broad demographic data.

You may be asked to participate in optional online surveys from time to time. Contact details and demographic information (such as age, income level or Postal code) may be requested in these surveys. We use this information to personalise your visit to our Website by showing you content that we assume you might be interested in based on your preferences.

Cookies

A “cookie” is a minute piece of data that a web server stores on a web browser so that it can retrieve it later. The browser can remember information specific to a specific user thanks to cookies. Both long-term and short-term cookies are stored on your computer’s hard drive. The treats don’t contain any of your easily recognisable data.

Personal Information Sharing

We may share personal information with our subsidiaries and other business partners. Unless you specifically opt out, these entities and affiliates may market to you due to this sharing.

Third parties may receive personal information from us. This revelation might be expected as far as we’re concerned to give you admittance to our Administrations, to consent to our lawful commitments, to authorise our Client Arrangement, to work with our showcasing and publicising exercises for administration recuperation purposes or to stop, recognise, relieve and research fake or criminal operations connected with our Services. Without your explicit consent, we do not disclose your personal data to third parties for their marketing and advertising purposes.

We might unveil individual data whenever expected to do so by regulation or in the completely honest conviction that such exposure is sensibly important to answer summonses, court orders or other legitimate cycles. We might reveal individual data to policing, outsider freedoms proprietors or others in the completely honest conviction that such revelation is sensibly important to: our Privacy Statement or Terms of Service; respond to claims that a posting, advertisement or other pieces of content infringes on the rights of third parties or, on the other hand, safeguard the privileges, property or individual security of our clients or the overall population.

If we (or our assets) intend to merge with, be acquired by, reorganise, amalgamate or restructure a business, we and our affiliates will share or sell some or all of your personal information with that entity. Your personal data will be handled adhering to this privacy policy by the other business entity (or the new combined entity) in the event of such a transaction.

Links to Other Websites

Our Website contains links to other websites where you can provide personally identifiable information. AnuEmart.com isn’t responsible for the security practises or the substance of those connected sites.

Security Safeguards

Our Site has rigid safety efforts set up to safeguard the misfortune, abuse and change of the data under our influence. We offer you the use of a secure server whenever you modify or access your account information. When your data is under our control, we comply with severe security rules, safeguarding it against unapproved access.

Choice/Opt-Out

After creating an account, we provide all users with the option to turn it down to receive non-essential (marketing or promotional) messages from us in the name of our partners and from us as a whole.

When you visit AnuEmart.com, advertisements are served by third-party advertising agencies. These organisations might use data (excluding your name, address, email address or phone number) about your visits to this and different sites to give you commercials about labour and products important to you.

Your Consent

By using the Website and/or providing your information, you consent to the collection and use of the information you disclose under this Privacy Policy. This consent incorporates, but is not restricted to, your consent to sharing your information following this Privacy Policy.

We will post those modifications on this page if we change our security strategy. Hence, you are dependably mindful of what data we gather, how we use it and under what conditions we reveal it.

Grievance Officer

Following the Information Technology Act of 2000 and its regulations, the Grievance Officer’s name and contact information are as follows:

[Grievance Officer]

Any inquiries? Questions concerning this statement need to be coordinated with the Vendor support by raising an episode from your merchant dashboard.

email – info@anuemart.com

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.anuemart.com website.

The domain name anuemart including the related mobile site and mobile application as well as the seller portal seller.anuEmart.com (hereinafter referred to as “Platform”) is owned by__________________

. The platform is being Operated and Managed by ___________________________

For the purpose of the Terms of Use (hereinafter referred to as “ToU”), wherever the context so requires, ‘you’ and ‘your’ shall relate to any natural or legal person who has agreed to become a seller on the Platform by providing registration data while registering on the Platform using computer systems. The word ‘user’ shall collectively imply a seller, a buyer, and any visitor on the Platform and the terms ‘we’, ‘us’ and ‘our’ shall mean AnuEmart.

Your use of the Platform and the features therein is governed by the following terms and conditions (ToU) including applicable policies available on the Platform, notifications and communications sent to you on the Platform which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform you shall be contracting with AnuEmart, and these terms and conditions including the policies constitute your binding obligations to AnuEmart.

When you use any current or future services provided by us through the Platform you will be subject to the rules, guidelines, policies, terms and conditions applicable to such services and they shall be deemed incorporated into the ToU and considered a part and parcel of the ToU. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the ToU at any time. We will notify you through any of the communication modes as mentioned in this ToU in case of any changes or updates to the ToU that materially impact your use of the Platform. Your continued use of the Platform following the changes or updates will mean that you accept and agree to the revisions. As long as you comply with the ToU, we grant you a personal, non-exclusive, non-transferable, and limited privilege to enter and use the Platform.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT WITH ALL THE TERMS AND CONDITIONS UNDER THE TOU. PLEASE READ THE TOU CAREFULLY BEFORE PROCEEDING. By impliedly or
expressly accepting the ToU, you also accept and agree to be bound by all of AnuEmart’s policies applicable to you, as amended, from time to time.

Your Account and Registration Obligations

In the course of your use of the Platform, you agree to furnish your details and information as requested by us from time to time. You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the ToU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.

Seller Account Deactivation:

As per our policy, if a seller requests for a closure of the account, the account will be put on hold for a period of 90 days to ensure smooth closure of transactions which have been made prior to his closure request and this will be available to the said seller for downloading payment and taxation reports, if required. After 90 days, the seller would be required to reach out to us confirming that he has downloaded the reports and requesting for a deactivation again. Upon receiving this confirmation, the seller’s account will be deactivated provided there are no outstanding payments due from the seller, with certain information being retained by AnuEmart at all times, such as registered mobile number, registered email ID, GSTIN and other transaction related information. Such information is being retained for audit purposes and to prevent fraudulent acts by the sellers in the future. If a seller decides to commence his business with AnuEmart again, he/she will not be able to create a new account but the older account can be restored if it is required.

Communications

When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email or any other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Platform is a platform that users utilize to independently meet and interact with one another for their transactions. AnuEmart or celestial institute of technology Pune is not and cannot be a party to any transaction or dispute between users on the Platform.

Consequently:

All commercial/contractual terms are offered by you and agreed upon between you and buyers alone. The commercial/contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. AnuEmart does not determine, advice, have any control, or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and buyers.
AnuEmart does not make any representations or warranties regarding specifics (such as quality, value, and salebility) of the products or services proposed to be sold, offered to be sold or purchased on the Platform. AnuEmart does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. AnuEmart accepts no liability for any errors or omissions of third parties in relation to the products and services.
AnuEmart is not responsible for any non-performance or breach of any contract between you and buyers. AnuEmart cannot and does not guarantee that you and buyers concerned will perform transaction(s) concluded on the Platform. AnuEmart shall not and is not required to mediate or resolve disputes or disagreements between you and buyers.
AnuEmart does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular buyer you choose to deal with on the Platform and use your best judgment in that regard.
AnuEmart does not at any point in time during a transaction between you and a buyer on the Platform come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the buyer.
At no time shall AnuEmart hold any right/title to or interest in the items nor have any obligations or liabilities with respect to such a contract. AnuEmart is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
The Platform is only a platform that can be utilized by you to reach a larger customer base to sell items or services. AnuEmart only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between you and the buyer.
You release and indemnify AnuEmart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, AnuEmart cannot control the information provided by other users which is made available on the Platform. You may find other user’s information to be offensive, harmful, inaccurate or deceptive. Please use caution and practice safe trading when using the Platform. Please note that there may be risks in dealing with underage persons or people acting under false pretence.

Use of the Platform

You agree and understand that AnuEmart and the Platform merely provide hosting services to its registered users and persons browsing/visiting the Platform. All items advertised / listed and the contents therein are advertised and listed by registered users and are third party user generated contents. AnuEmart shall bear no responsibility or liability in relation to or arising out of third party user generated content. AnuEmart neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. AnuEmart is merely an intermediary and does not interfere in the transaction between buyers and sellers.

You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information or image which:
belongs to another person and over which you have no right;
is grossly harmful, harassing, blasphemous, defamatory, bigotry, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
is false, inaccurate or misleading in any way;
is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of ‘junk mail’, ‘chain letters’, unsolicited mass mailing, or ‘spamming’; including spamming by ways of unrelated feedbacks on surveys
promotes illegal activity or conduct that is abusive, threatening, obscene, defamatory, or libelous;
infringes upon or violates any third party’s rights [including but not limited to intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address, or phone number) or rights of publicity];
promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material) such as providing pirated computer programs or links, information to circumvent manufacturer-installed copy-protect devices, or pirated music or links to pirated music files;
contains restricted or password-only access pages, hidden pages or images or URLs leading to any other pages (those not linked to or from another accessible page);
provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, providing or creating computer viruses;
contains unauthorized videos, photographs or images of another person (whether a minor or an adult);
tries to gain unauthorized access or exceeds the scope of authorized access to the Platform, profiles, blogs, communities, account information, bulletins, friend requests, or other areas of the Platform, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users on the Platform;
engages in commercial activities and/or sales such as contests, sweepstakes, barter, advertising, pyramid schemes, or the buying or selling of ‘virtual’ items related to the Platform without our prior written consent.

Throughout the ToU, AnuEmart’s prior written consent means a communication coming from AnuEmart’s Legal Department in response to your request and specifically addressing the activities or conduct for which you have sought authorization;

solicits gambling or engages in any gambling activity which we, at our sole discretion, believe is or could be construed as being illegal;
interferes with another’s use and enjoyment of the Platform;
refers to any website/URL which, at our sole discretion, contains material that is inappropriate for the Platform or any other website and content that is prohibited or violates the letter and spirit of ToU;
harms minors in any way;
infringes any patent, trademark, copyright, proprietary rights, third-party’s trade secrets, rights of publicity, or privacy, is fraudulent, or involves the sale of counterfeit or stolen items;
violates any law for the time being in force;
deceives or misleads the addressee/ users about the origin of messages or communicates any information which is grossly offensive or menacing in nature;
impersonates another person;
contains software viruses or any other computer codes, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept, or expropriate any system, data, or personal information;
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any offence or prevents investigation of any offence or is insulting any other nation; offends the religious and national sentiments of the nation as included in ‘Zero Tolerance to Profanity, Hurting National and Religious Sentiments’ policy.
shall, directly or indirectly, offer or attempt to offer trade or attempt to trade in any item which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;

(aa) shall create liability for us or cause us to lose (in whole or part) the services of our Internet Service Provider (“ISPs”) or other suppliers.

You shall not use any ‘deep-link’, ‘page-scrape’, ‘robot’, ‘spider’, automatic device, program, algorithm, methodology, or any similar or equivalent manual process to access, acquire, copy, monitor any portion of the Platform or content or in any way reproduce, or circumvent the navigational structure, presentation of the Platform, or any content to obtain or attempt to obtain any material, documents, or information through any means not purposely made available through the Platform. We reserve our right to bar any such activities.
You shall not attempt to gain unauthorized access to any portion or feature of the Platform, other systems, networks connected to the Platform, server, computer, network, or the services offered on or through the Platform by hacking, password ‘mining’, or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security, authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace information on any other user of or visitor to Platform (including any account on the Platform that is not owned by you) or to its source or exploit the Platform, any service, information made available, or offered by or through the Platform in any way where the purpose is to reveal any information (including but not limited to personal identification or information other than your own information) provided by the Platform.
You shall not make any negative, denigrating, or defamatory statement(s)/ comment(s) about us, the brand name or domain name used by us, including the terms AnuEmart, AnuEmart.com or otherwise engage in any conduct or action that might tarnish the image or reputation of AnuEmart or sellers on the platform or otherwise tarnish or dilute any AnuEmart trademark, service marks, trade name and/or goodwill associated with such trade, service marks or trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or AnuEmart’s systems, networks, or any systems or networks connected to AnuEmart.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform, any transaction being conducted on the Platform or any other person’s use of the Platform.
You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message, transmittal you send to us on or through the Platform, or any service offered on or through the Platform. You may not pretend that you are or represent someone else or impersonate any other individual or entity.
You may not use the Platform or any content for any purpose that is unlawful or prohibited by the ToU or to solicit the performance of any illegal activity or other activity which infringes the rights of AnuEmart and/or others.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the other rules thereunder as applicable and amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Integrated Goods and Services Tax Act, Central Goods and Services Tax Act, Food Safety and Standards Authority of India(FSSAI), relevant State Goods and Services Tax Act or Union Territories Goods and Services Tax Act and Custom Duty, Local Levies as may be applicable) and obtain the necessary licences and permits regarding your use of our Platform, service and/or tools and your listing, purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. In particular you shall ensure that if any of your items listed on the Platform qualifies as an “Antiquity” or “Art treasure” as defined in the Act (“Artwork”), you shall indicate that such Artwork is “non-exportable” and sold subject to the provisions of the Antiquities and Art Treasures Act, 1972, and shall ensure that it is not delivered to any buyer at any place outside India.
You shall strictly comply with the OFAC Regulations and Other Applicable Sanctions Regulations as may be amended from time to time.
Solely to enable us to use the information you provide us with and so that we do not violate any rights you might have in your information, you agree to grant us a non- exclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable (through multiple-tiers) right to exercise the copyright, publicity or database rights or any other rights you have in your information for any current or future promotional or advertising related activities and any business purposes of AnuEmart.
From time to time you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other users on the Platform in any manner.
You shall not engage in advertising or solicitation of other sellers on the Platform to buy or sell any products or services, including but not limited to products or services related to what is displayed on the Platform. You may not transmit any chain letters or unsolicited commercial or junk email to other users acquired/via the Platform. It shall be a violation of the ToU to use any information obtained from the Platform in order to harass, abuse, or harm others or contact, advertise and sell to or solicit persons other than those who have chosen to buy from you. You understand that we have the right at all times to disclose any information (including the identity of the persons who have provided information or material on the Platform) as necessary to satisfy any law, regulation, or valid governmental request. This may include, without limitation, disclosure of the information in connection with the investigation of an alleged illegal activity or its solicitation and/or response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorized us to) disclose any information about you to law enforcement or other government officials as we, at our sole discretion, deem necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. We reserve the right, but have no obligation, to monitor the material posted on the Platform. AnuEmart shall have the right, at its sole discretion, to remove any content that violates or is alleged to violate any applicable law or either the spirit or letter of the ToU. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIAL YOU POST ON THE WEBSITE AND YOUR INDEPENDENT COMMUNICATION WITH THE BUYERS AND OTHER SELLERS,
REGARDLESS OF FORM. Please be advised that such content posted does not reflect AnuEmart’s views. In no event shall AnuEmart assume or have any responsibility or liability for any content posted on the Platform or claims, damages, or losses resulting from its use and/or appearance of it on the Platform. You hereby represent and warrant that you have necessary rights to all the content you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any misleading, libelous, tortious, or otherwise unlawful information.
Your correspondence or business dealings with or participation in the promotion of advertisers on or through the Platform (including payment and delivery of related products or services, any other terms, conditions, warranties, or representations associated with such dealings) are solely between you and such advertisers. We shall not be responsible or liable for any loss or damage of any sort incurred as a result of such dealings or the presence of such advertisers on the Platform.
It is possible that other users (including unauthorized persons or ‘hackers’) may post or transmit offensive or obscene material on the Platform and that you may be involuntarily exposed to such material. It is also possible for others to obtain personal information about you due to your use of the Platform and use such information to harass or injure you. We do not approve of such unauthorized uses but by using the Platform, you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.
AnuEmart shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group(s) of people, intentionally or unintentionally, in DoS (denial of service) / DDoS (Distributed Denial of Services).

Selling

As a registered seller, you shall list item(s) for sale on the Platform in accordance with the policies which are incorporated by way of reference in this ToU. You must be legally able to sell the item(s) you list for sale on our Platform and must have all the necessary licenses and permits required for such sale. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, pictures or videos that describe your item for sale. All items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amount that you may have received from the buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. AnuEmart reserves the right to delete such multiple listings of the same product listed by you in various categories. AnuEmart reserves the right to restrict the selling of products originating from certain countries.

For Food and Nutrition category, seller shall adhere to the minimum balance shelf life norms as provided by AnuEmart.

Compliance on selling of goods/services

You shall also ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) in respect of the goods/services supplied by you.

It is your responsibility to charge appropriate goods and services taxes on the supplies effected and remittance of the same to the Government. AnuEmart shall not be responsible for any deficiency and/ or omission on your part.

Pursuant to the tax collection at source provisions under IGST, CGST and/UTGST or SGST, the portal would collect tax collection at source at applicable rates on net value of taxable supplies made through the portal and remit to the appropriate Government.

In case of any mismatches on account of tax collection at source, you shall be required to provide all relevant information to AnuEmart to correspond with the relevant authorities and also in case of any liability accruing on account of omission shall be your obligation to pay such deficit.

You shall be required to provide the corresponding Harmonised System Nomenclature (HSN) code number for every product listing. In the event that you do not provide the HSN code number that particular product will be delisted and you will no longer be able to sell the product on our platform.

You shall also be required to provide your GSTIN, without which we will not be able to raise an invoice on you. In the event that you do not provide your GSTIN number, transactions on your account will be blocked and orders will not be processed on your account. In the event of you providing your Input Service Distributor Registration Number, AnuEmart would be issuing an invoice to the ISD GST registration number as furnished by you. It is your responsibility to undertake the necessary compliance required in respect of the said ISD registration number. In the event of any conflict between the terms of this clause and any other clause in these terms of use, the provisions of this clause will prevail.

Content Posted on the Platform

All text, graphics, seller interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork, notes, messages, emails, billboard postings, drawings, profiles, opinions, ideas, images, videos, audio files, other material or information (collectively ‘Content’) are third-party generated Content and AnuEmart has no responsibility or liability over such third-party generated Content as AnuEmart is merely an intermediary for the purposes of this ToU. Except as expressly provided in the ToU, no part of the Platform including the Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, website or other medium for publication, distribution or any commercial enterprise without AnuEmart’s prior written consent.

You may use the information on the products and services made available on the Platform for downloading provided you:

do not remove any proprietary notice language in all copies of such Content;
use such Content only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it to any media;
make no modifications to any Content; and
do not make any additional representations or warranties relating to the Content.

You shall be responsible for the Content posted or transmitted on the Platform by You. The Content will become our property and you grant us the worldwide, perpetual, royalty free and transferable rights in such content. We shall be entitled to, consistent with our privacy policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of purpose forever, including, but not limited to, promotional and advertising purposes in any media, whether now known or hereafter devised or the creation of derivative work. You agree that any content you post may be used by us, consistent with this TOU, and you are not entitled to any payment or other compensation for such use.

Limited License

AnuEmart grants sellers a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable and personal license to use “Powered by AnuEmart” and/or “AnuEmart.com” name and/or logo on seller’s invoice for transactions concluded on the Platform. Further, AnuEmart grants sellers a limited, non-transferable, non-exclusive, non- sublicensable, non-assignable and personal license to use “anuEmart.com” name and/or logo on packing material used by sellers for delivery of Products sold on the Platform.

AnuEmart reserves the right to revise the categories, criteria, and benefits to promote healthy competition amongst the sellers so that their performance lead to better customer experience on the Platform.

Payment

Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between sellers and buyers and the payment facility is merely used by sellers and buyers to facilitate the completion of transactions. Use of the payment facility shall not render AnuEmart liable or responsible for non–delivery, non-receipt, non- payment, damage, breach of representations and warranties, non-provision of after- sales or warranty services or fraud as regards the products and/or services listed on the Platform.
You have specifically authorized AnuEmart or its service providers to collect, process, facilitate, and remit payments and/or the transaction price electronically or through cash on delivery (CoD) to and from buyers in respect of transactions through payment facility. Your relationship with AnuEmart is on a principal to principal basis and by accepting the ToU, you agree that AnuEmart is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Platform and paid for by using the payment facility. AnuEmart does not guarantee the identity of any User nor does it ensure that a buyer or a seller will complete a transaction.
You understand, accept, and agree that the payment facility provided by AnuEmart is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment, collection and remittance for transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, AnuEmart neither acts as a trustee nor fiduciary with respect to transaction or transaction price.It is hereby clarified that cash on delivery (COD) option may not be available for select products or categories, at AnuEmart’s sole discretion.
All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a seller buyer and the respective issuing bank.Dispatch of products and/or services 1. You, as a seller, shall be required to dispatch the products and/or services for every transaction to the buyer within the time period as provided in the TOU to ensure that the products and/or services are delivered in a timely manner. Further, you will solely be responsible for undertaking transit insurance for products sold by You on the Platform. For avoidance of doubt, AnuEmart will not be responsible for undertaking any insurance(s) for products sold by sellers on the Platform
Seller shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to AnuEmart in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.
Seller shall dispatch the products and/or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to AnuEmart on demand within the time frame as notified from time to time.
Seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.
In case a seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the TOU and may lead to suspension and/or termination of seller account.
Seller agrees that the transaction price paid by a buyer will be remitted to a seller’s bank account contingent upon the following events:

- Buyer confirms the delivery of products and/or services in the transaction;
- Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;
- Buyer’s refund claim is rejected by AnuEmart due to any breach of the ToU, policies, and any applicable law;

Once the transaction is completed by the Seller, the remittance to seller shall be made in accordance with RBI Intermediary Guidelines.

Prepaid Payment Instruments

AnuEmart may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:

1. Such prepaid instruments may be used to make payments for the products and/or services purchased on the Platform.
2. Such prepaid instruments can be redeemed by buyers by selecting the payment mode as may be provided on the Platform.
3. Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.
4. If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective buyer via Credit Card/Debit Card /Internet Banking. COD shall not be available as payment option for such transactions.
5. If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.
6. Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year from the date of their issue.
7. Prepaid instruments cannot be redeemed for cash.
8. AnuEmart is not responsible if prepaid instruments are lost, stolen, or used without permission.
9. Buyers can combine and use a maximum of 3 prepaid instruments per order. They can be combined with promotional codes.
10. Purchases of prepaid instruments are not eligible for cashback offers.
11. All sellers on the Platform will accept this prepaid instrument as a payment instrument.
12. AnuEmart will make payments to sellers whose products and/or services have been purchased by buyers redeeming electronic gift vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.

Financial Facilities for customers

In future if

AnuEmart has operationalized tie-ups with multiple partners for providing financial assistance to customers for purchasing products on the platform and thereby enhancing the transaction capability of customers. In pursuance of the same, in the event of the customers opting for the financial assistance program and you duly receiving such amounts from the partners (on behalf of the customers), you hereby agree to assign all receivables from the customer for such transaction. Therefore you hereby agree that without any further action on your part, upon receipt of the amount due from such partners, any and all receivables due from the customers shall stand assigned in favour of the partner. You hereby authorize AnuEmart to enter into any documentation on your behalf to complete and perfect the assignment. Upon such assignment, the financing partner shall have all the rights as the seller may have had in relation to the collection of receivables from the customer and the customer shall be required to repay the financing partner directly. The lending partner further reserves the right to assign and transfer such receivables under these terms and conditions to an NBFC/financial institution as it may deem fit.

GST /Taxes: You are responsible for paying all fees associated with the use of the Platform and charges collected in respect of such usage. You agree to bear any and all applicable taxes, charges, cesses levied thereon (including CGST+SGST/IGST/CGST+UGST and GST cess as may be applicable to the transaction).

1. A seller agrees that AnuEmart may offer to provide express remittance to eligible sellers as per payments settlement policy. Express Remittance shall be subject to RBI Intermediary Guidelines and arrangements/directions of the nodal bank. AnuEmart, at its sole discretion, may make such an offer to eligible sellers and the same shall not be construed as a right but only as a privilege. Eligible sellers understand that AnuEmart reserves the right to withdraw Express Remittance at any time for any violation of the ToU or AnuEmart’s policies and/or failure by the eligible sellers to maintain or comply with the parameters as may be decided by AnuEmart from time to time.
2. Invoice generation: A seller expressly agrees that issuing correct and complete invoice is the sole and primary responsibility of a seller. We will assist you with this process by generating an invoice on your behalf. For us to generate these invoices, we would need a digital image of your signature which will be affixed on the invoice. The invoice shall then be generated and sent to the seller. The seller shall be required to physically sign the invoice, print the invoice and affix the same on the consignment. The invoice generated by AnuEmart shall be affixed by the seller on the consignment. Notwithstanding anything else contained in these terms of use, the seller shall be solely liable for any liability which may be imposed by taxation authorities for any discrepancy in the invoices.A seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of a seller. Furthermore, the seller shall ensure that invoices state ‘Powered by AnuEmart’ and failing to do so, a seller shall be liable to chargebacks (as applicable).
3. In case of any chargebacks levied by the bank, AnuEmart shall have the right to deduct such chargebacks from seller remittances, present and future, and a seller’s only remedy will be to discuss and resolve the same with the bank. A seller hereby agrees to extend full co-operation in resolving the chargeback disputes raised by a buyer through the bank and shall provide necessary documentation regarding the transaction to the complete satisfaction of the bank. In case the chargeback is ruled against a seller, AnuEmart shall be entitled and authorized to recover the same from the seller to its fullest extent and the bank’s decision shall be final and binding in this regard. In the event AnuEmart has made any excess payment to the seller inadvertently, such excess payments shall be set-off from any future payments payable by AnuEmart to the seller.
4. AnuEmart may delay notifying the payment confirmation, i.e. informing the seller to dispatch if AnuEmart deems suspicious or a buyer conducts high transaction volumes to ensure safety of the transaction and transaction price. In addition, AnuEmart may hold transaction price and not inform seller to dispatch or remit transaction price to law enforcement officials (instead of refunding the same to a buyer) at the request of law enforcement officials or in the event of a buyer being engaged in any form of illegal activity.
5. Sellers acknowledge that AnuEmart will not be liable for any damages, interests, claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price that is beyond the control of AnuEmart.
6. AnuEmart shall make payments into the bank account provided by a seller during the seller registration process. Once AnuEmart has made payments into such a bank account number, AnuEmart shall be discharged of any/all liabilities towards the seller and the seller shall not be eligible for any claims whatsoever.
Product Description
AnuEmart does not warrant that product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Audits
AnuEmart shall have the right to inspect and audit seller’s records and premises / place of business through itself or through AnuEmart approved third party testing agencies. Cost of such an audit shall solely be borne by AnuEmart unless the audit reflects discrepancy in seller accounts / non-compliance with AnuEmart’s seller policies, in which case the cost of audit shall be borne by the seller.
Breach
Without limiting other remedies, we may limit your activity, immediately remove your information, warn other users of your actions immediately, temporarily/indefinitely suspend/terminate/block your account and/or refuse you access to the Platform, or put your account on hold, in the event of, including but not limited to, the following:
1. if you breach the ToU, privacy policy or other policies (if any);
2. if we are unable to verify or authenticate any information you provide;
3. if it is believed that your actions may cause legal liability for you, other users, or us; or
We may at any time, at our sole discretion, reinstate suspended sellers. A seller that has been suspended or blocked may not register or attempt to register with us or use the Platform (through itself or any other entity or legal form) in any manner whatsoever until such time that such a seller is reinstated by us. Notwithstanding the foregoing, if you breach the ToU or other rules and policies, we reserve the right to recover any amounts due and owed by you to us and take strict legal action, including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
Indemnity
You shall indemnify and hold harmless AnuEmart its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys’ fees made by any third party or penalty imposed due to or arising out of your breach of the ToU, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party.
Trademark complaint
AnuEmart respects the intellectual property of others. In case you feel that your trademark has been infringed, you can write to AnuEmart at info@anuemart.com
Copyright complaint

AnuEmart respects the intellectual property of others. In case you feel that your work has been copied in any way that constitutes copyright infringement you can write to AnuEmart or raise an incident from your seller dashboard
Trademark, Copyright and Restriction
The Website is controlled and operated by AnuEmart and products are sold by respective registered sellers. All material on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit, or distribute AnuEmart’s or other sellers’ material in any way, including by email or other electronic means and whether, directly or indirectly, you must not assist any other person to do so. Without the prior written consent of the owner, modification or use of the material on any other website/networked computer environment or for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights is prohibited. Any use for which you receive any remuneration, whether money or otherwise, is a commercial use for the purposes of this clause.
Limitation of Liability
IN NO EVENT SHALL AnuEmart BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE TOU, EVEN IF AnuEmart HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Applicable Law
The ToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively Pune only.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. AnuEmart makes no representation that the material on the Website is appropriate or available for use in other locations/countries other than India. Those who choose to access the Website from other locations/countries other than India do so on their own initiative and AnuEmart is not responsible for supply of products/refund for the products ordered from other locations/countries other than India and compliance with local laws, if and to the extent local laws are applicable.

Contact Us

Please send any comments or questions, including all enquiries not related to trademark and copyright infringement, by raising an incident from your seller dashboard.

Return-Exchange and Refund Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted

	and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

The seller or representative of the seller will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
During open box deliveries, while accepting your order, if you received a different or a damaged product, it is expected that such consignments are not accepted by the buyers. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
For products where installation is provided by AnuEmart service partners, do not open the product packaging by yourself. AnuEmart authorised personnel shall help in unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

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